We at Hall Green Health need your help so that we can continue to keep the practice open and to be able to offer our services to you, the patients.
For the latest and most up-to-date coronavirus information please visit nhs.uk/coronavirus
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Do not go to a GP surgery, pharmacy or hospital.
NHS 111 online coronavirus service
Use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.
If you are requesting a sick note to cover a period of absence from work due to coronavirus potential symptoms or self-isolation requirements, this is obtained via NHS 111 Isolation Note request
If you have had surgery or have been in hospital or fracture clinic, the sick note should be provided by the hospital team.
For sick notes for other conditions, please use our online request form as normal.
How can you help us to help you?
Please be aware we will be attempting to reduce footfall in the practice in the coming weeks so that we can attempt to limit the spread of the virus to both protect our patients and staff. To do this we are making a few temporary changes to the system:
- We will only ask people to come to the surgery if it is absolutely essential for them to be seen. The vast majority of consultations will be done over the telephone
- We hope that you use the Patient Access app on your phone to request your medications. If you do not, we will be encouraging you to both sign up to be able to do this, and mandating that all patients nominate a pharmacy that we can send their prescription to on completion. This will mean you will not need to come back into the surgery
- We are encouraging you to either request your urgent appointments through our website or on the phone. Please do not come into the surgery to request an appointment or anything else unless absolutely necessary.
We will do our best to keep the practice running as normal as is possible, but to do this we will need your help with the things mentioned above. We also ask for your understanding that the Practice is going to come under a lot of pressure, so to please only get in touch with us if you feel it is absolutely necessary.
Due to the pressures of coronavirus we have taken the decision to consolidate our resources to one site. This is to protect both our patients and our staff.
All appointments that were at Shirley Road (including Midwives) are being moved into telephone/video consultations where possible or moved to the Hall Green Health site where required.
When arriving at Hall Green Health, all patients and staff are being screened for symptoms. Anyone with symptoms will asked to return home and follow the NHS111 guidence.
Virtual Coffee Morning / Q&A
We ran a virtual coffee morning on Friday 20th March to help patients with questions they had. You can find the full video here.
Following the live stream, we put together a number of shorter video to answer common questions:
- Types of appointments we are offering and how you can request appointments
- Prescription update
- Sick Notes
Rescue Pack Information
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to 111.nhs.uk/covid-19 before doing anything else.
Please read this healphul information from the British Lung Foundation
You will note that there is no recommendation to have a rescue pack, as there is no evidence for their use and indeed their are concerns steroid will reduce your immunity to fight off this virus.