The fastest way to order your repeat prescriptions is via the online service. If you are unable to do this then you are still able to use the right hand side of your prescription.
Please note that pharmacies are no longer allowed to order prescriptions on a patients behalf.
Please allow up to 72 hours for prescriptions to be processed.
Requesting items too frequently may cause a delay in your request being dealt with. If there is a special reason such as going away on holiday, just out of hospital etc. please write this on your repeat slip.
We are not able to accept telephone requests.
Most pharmacies offer a collection and delivery service. If you wish to use this service please contact your local pharmacy.
Electronic Prescription Service
The Electronic Prescription Service is an NHS service that sends your prescription from your GP surgery to a Pharmacy without the need for a paper copy.Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the Electronic Prescription Service (EPS).
With EPS you will not have to visit your practice to pick up your paper prescription anymore.
You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop.
EPS is reliable, secure and confidential.
Your electronic prescription will only be seen by the same people in GP practices and pharmacies who see your paper prescription now.
Hall Green Health will be able to sort out your repeat prescription request within 2 working days of the request Provided.
- The drug is on your repeat list
- The request is before the review date
If this is not the case then you should not expect your request to be dealt with within 48 hours.
This delay is to Ensure safe prescribing of medicines for you.
Drugs not on the repeat medication list
In all cases your request will take longer to process
You have never had it from this surgery before: (likely to take up to 1 week)
- The request will go to the doctor
- The doctor will review your records and decide whether they are happy to prescribe it or if they wish to see you
- If the doctor wishes to see you, a receptionist will contact you and ask you to book an appointment
There is a hospital letter recommending that you have the medication: (likely to take up to 2 weeks)
- In most case the doctor will be happy to issue the prescription without you needing to be seen provided that the letter indicates the diagnosis and the reason why the drug is needed is clear in the letter.
If the hospital wanted you to have this medication urgently, they would have issued it from the hospital pharmacy or given you a hospital prescription to take to your local pharmacy. If they have not done this then there is no urgency in starting the medication.
There will be additional (potentially up to 4 weeks) delay if:
- The letter has not yet arrived at the practice
- The letter is unclear and the doctor needs to confirm the diagnosis or the reasons for the prescription with the specialist
- The drugs we are being asked to prescribe requires monitoring eg blood tests
- The drugs we are being asked to prescribe are not usually prescribed by GPs and should be prescribed by the specialist
- The drugs we are being asked to prescribe requires a signed agreement between the GP and the specialist
Medicines started when you were in hospital
When we receive your discharge letter (hopefully within 4 weeks of discharge), the changes will be made to your repeat medications list.
You will need to request these items in the usual way – they will not be issued automatically.
Medicines you have had from HGH in the past but they are not currently on your repeat list
The doctor may be happy to issue the prescription without you needing to be seen.
This is likely to be the case if you were recently started on the medication and the doctor wanted to make sure it was suiting you before moving it to your repeat list.
The doctor will consider:
- The type of medication
- The number of times you have had it in the past
- When you were last seen in relation to that problem.
The doctor will make a judgement on whether it is safe to prescribe the requested drug for you.
The doctor may feel that you need a blood test or an assessment to ensure your safety.
The doctor may issue the prescription but request that you attend for further tests or assessment. It is important for your safety that you follow the advice given
The doctor may not be happy to prescribe the drug again without you being seen. In this case, you will be asked to book an appointment.
These are drugs such as:
- Morphine sulphate
These can only be issued for a maximum of one month supply at a time and cannot currently be sent electronically.
This means that you, an authorised family member or your pharmacist need to collect and sign for the prescription at the surgery.
This can potentially result in a delay between the medication being requested and the medication being available to pick up at the pharmacy.
We have added them to your repeat list so that the list shows all the drugs you are receiving regularly – this is for safety to make sure everyone is aware that you are taking a drug not being prescribed by the practice.
We will not prescribe these drugs even though they appear on your repeat list.
We may indicate this by the comment under the drug name ‘prescribed by hospital – do not dispense’ or ‘hospital only’ or by a quantity which does not exist e.g. 0.1 tablet
You should continue to request this medication from your specialist unless advised otherwise after an appointment at HGH.
Requests after the review date
The doctor will review your records and decide if they are happy to issue the prescription or not.
- Prescription issued and review date altered
The doctor is happy that you have had all the necessary issues discussed or checked and it is safe for you to have a further prescription without being seen.
- Prescription issued but review date not altered
The doctor is happy to give you the prescription but needs to make sure that certain things are done before the next prescription request.
The doctor may be waiting for a result or a hospital letter to come back. You may have a note on the end of your repeat slip or a letter asking you to book a blood test or bring a urine sample or book for a review with a doctor or nurse.
You must follow the request if you want the review date to be altered with your next prescription request
- Prescription not issued and review date not altered
The doctor feels that you need to be seen before it is possible for a further prescription to be offered.
This is usually the case where advice for a review or a test to be done has not been followed.