Practice Management

---

Reception

The receptionists are here to help by arranging appointments and dealing with queries. They will always do their best to help provide you with an appointment as soon as possible. Please check in at the reception desk on arrival at the surgery so that the clinician is aware that you have arrived.

You can also register your arrival on the electronic touchscreen rather than queuing for the receptionist. Please do not be offended if they ask you a few questions to help the doctor to assess the urgency of your request – any information is treated in the strictest confidence.

They have a difficult job – please help them to help you.

---

Secretaries & Administration

The Administration Team at Hall Green Health are responsible for ensuring the integrity, accuracy, security of all data in line with the Data Protection Act and the confidentiality. The practice is paper-lite, which means that the clinicians record all their consultations onto patients’ electronic computer records. This means that it is important that the computer system functions correctly at all times.

Our team of trained medical secretaries deal with requests from the doctors for referrals to hospital consultants, letters to other agencies, and urgent requests for hospital and private treatment. They will deal with queries regarding hospital appointments and private referrals and may be contacted at the centre (option 4 on the telephone).

---

Planned Care Team