Guide to our New Phone System

Hall Green Health is upgrading their phones to better help our patients. Unfortunately this means that we have to shut down our phones on Thursday (1st March 2018) from 13:00 until 16:00. We apologise for the inconvenience.

Option 1 – Patient Partner

Patient Partner is our automated appointment system that is open 24/7.

Website Alternatives:

Book in for the appointment using Patient Access:

Option 2 – Same Day Appointments

  • Monday: 08:30 – 18:30
  • Tuesday: 08:30 – 18:30
  • Wednesday: 08:30 – 13:00 and 14:00 – 18:30
  • Thursday: 08:30 – 18:30
  • Friday: 08:30 – 18:30

Our same day appointments are released on the Patient Access at 07:00.

Same Day appointments involve a GP Telephone Consultation and then if the doctor feels it is necessary they will ask you to come in for a face to face appointment.

Website Alternatives:

Book in for the appointment using Patient Access:

Option 3 – Home Visits

Monday – Friday: 08:30-18:30

Please refer to the home visit policy.
The doctor may ring you beforehand to see if they can help over the phone.

On Wednesday and Thursday afternoon’s BADGER service deal with the visits on behalf of the practice. They can be reached on 0300 555 9999.

Option 4 – Secretaries

10:00 – 18:30 Weekdays
Closed 13:00 – 14:00 Wednesday

If you have questions about a referrals then please.

Website Alternatives:

  • Many clinics can be self-referred into and you can find the contact information for them directly here
  • If you have a referral and want to track it here

Option 5 – Letters

10:00 – 18:30 Weekdays
Closed 13:00 – 14:00 Wednesday

If you have received a letter from the practice then you will receive a couple of options.

  • Option 1 – Book the appointment
  • Option 2 – Anti-coagulation queries
  • Option 3 – All other enquires

When phoning about a letter please check if there is a reference number on the letter and be ready to provide it so we can assist you.

Website Alternatives:

Book in for the appointment using Patient Access:

Option 6 – Medical Reports

10:00 – 18:30 Weekdays
Closed 13:00 – 14:00 Wednesday

For all types of medical reports (including copies of your records) and medical examinations.
Please provide as much information as possible to remove any delays.

Also please be aware that if a charge if involved then this must be paid before the work will be completed.

Website Alternatives:

You can submit your request here

Option 7 – Other

10:00 – 18:30 Weekdays
Closed 13:00 – 14:00 Wednesday

For all other queries.

Website Alternatives: