Advance Credit Union

Advance Credit union is for everyone in the Community, operated as a non-profit organisation. They provide essential financial services to many people who would otherwise be financially excluded; such as: internet banking, prepaid debit card, bill payment/debt management, tenant saver account and free life and loan insurance.

0121 350 8883

Benefits calculator

You can use an independent, free and anonymous benefits calculator to check what you could be entitled to.

Birmingham Local Welfare Provision

Birmingham’s Local Welfare Provision (LWP) scheme helps vulnerable people in short term crisis with food and essential items. It is grant-based, which means people who receive help from it will not have to repay anything. It is not intended to replace the council’s statutory duties.

Central England Law Centre

They provide free specialist legal advice to those most in need and use legal processes to fight social exclusion. They advocate for people, challenge unfair decisions, take cases to the highest courts and work in partnerships with other support services. They cover areas such as Housing, Family, and Employment Law.

0121 227 6540


Citysave is a credit union, an account that helps you save and helps you manage your money. It’s a non-profit-making money co-operative whose members can borrow from pooled deposits at low interest rates.


MoneyHelper is here to make your money and pension choices clearer. Here to cut through the complexity, explain what you need to do and how you can do it. Here to put you in control with free, impartial guidance that’s backed by government, and to recommend further, trusted support if you need it.

Money Saving Expert

This website offers a variety of advice, including how to claim back tax relief if you have been working from home due to COVID-19.

Neighbourhood Advisory Service

Advice on benefits, and accessing support, for example applying for a Discretionary Housing Payment if there is a shortfall in your benefits. The service is available by booking an appointment.

0121 616 6200

Severn Trent Water

Run by Severn Trent, offers customers on low incomes a reduction in their monthly water rates.

0345 602 2777


Smartlyte was established to help diverse communities engage in accredited training programmes and to develop essential life skills. Courses are on-line and provide friendly environment to learn in.

0121 695 1066

The Trussell Trust

Trussell Trust support over 1,200 food bank centres across the UK. Together, they provide emergency food and support to people locked in poverty, while also campaigning for change to end the need for food banks in the future. To access the service you will need a foodbank voucher, which can be obtained from Citizen’s Advice, Neighbourhood Offices (Call: 0121 216 3030) or other professionals such as Doctors or Social Workers.

0808 208 2138

Age UK

Advice on benefits, support, and care for over 65’s.  Offers a wide range of support, including tackling issues such as loneliness.

0800 678 1602

Birmingham City Council

Financial, employment and benefits help.

Birmingham Warm Welcome Spaces

Warm Welcome spaces are vibrant local groups bringing people together and strengthens community ties.Spaces are open to all, inclusive and non-judgemental.

They provide free, safe, comfortable and welcoming places where people can come together to take part in activities, access services, get practical advice and support, as well as meet members of their community.

Citizens Advice

The CAB offers a range of free services and advice including information on your money, family and health issues and your legal rights.

0800 144 8848

Government Services and Information

Government services and information all in one place – this website has lots of information and links to lots of other useful sites, including local authorities.

Money and Pensions Service

Their mission is to ensure everyone in the UK can easily access the information they need to make the right financial decisions for them throughout their lives, making the most of their money and pensions.


Narthex operates a range of activities which may be adapted and restructured as needs and funding permit but our aim always remains – to provide for the most vulnerable and isolated members of society, offering support that addresses deprivation and disadvantage and improves quality of life – helping hands!

0121 753 1959

[email protected]

Severn Trent Trust Fund

People unable to meet the cost of water charges and who live in the Severn Trent area can apply for help. You may qualify for a reduction of between 10 to 90% of your bill.

Simplify Probate

Probate experts who will help and advise you on the grant of probate and estate administration process.

01371 734516

Stop Loan Sharks

A loan shark is someone who runs a money lending business without permission from the Financial Conduct Authority. If you, or anyone you know, is experiencing any of the above or has any knowledge of loan shark activities you can contact the Illegal Money Lending Team in confidence

0300 555 2222

Turn 2 Us

Information and advice on benefits and grants.

0808 802 2000